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Keep Your CHRONECT Workstation Running at its Best

Reliable support. Maximum uptime.

Your CHRONECT workstation is built for precision and performance, and our service and support plans are designed to keep it that way. With scalable options ranging from preventive care to full-service contracts, CHRONECT support is tailored to fit your lab’s needs, budget, and compliance requirements.

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Preventive Maintenance Plans

Best for labs with in-house technical expertise that want to minimize downtime and maintain system performance through scheduled upkeep.

Includes:

  • Regularly scheduled service
  • System checks, cleaning, and calibration
  • Firmware/software updates
  • Replacement of wear parts
  • Compliance-ready documentation
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Full-Service Contracts

Best for high-throughput or regulated labs that need guaranteed system uptime, fast support response, and predictable service costs.

Includes:

  • Everything in preventive plans
  • Priority remote & onsite support
  • Most parts and labor included
  • Guaranteed response times
  • Optional discounts on training/upgrades
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On-Demand Support

Best for labs with occasional support needs or limited budgets that prefer flexible, pay-as-you-go access to expert help.

Includes:

  • Pay-as-you-go model
  • Remote or onsite support as needed
  • Flexible scheduling

“Since enrolling in the CHRONECT preventative maintenance plan, our lab’s uptime and reliability have noticeably improved. The scheduled servicing and proactive support minimize unexpected downtime, allowing us to maintain strict testing timelines for our food safety clients. The team is responsive and knowledgeable, ensuring our workflows stay smooth and compliant without disruption.”

— Lab ManagerMultinational Food Testing Provider

“The comprehensive full-service support from Trajan has been invaluable for our HDX studies. Having expert technicians handle everything from routine maintenance to troubleshooting means our complex workflows are always optimized and running at peak performance. Their swift response and deep application knowledge have made them a trusted partner in accelerating our drug discovery efforts.”

— Principal ScientistGlobal Pharma Organization
Ensure Food Safety with CHRONECT®: Advanced Automation for Contaminant Analysis

Discover the ultimate automated solution for reliable and efficient analysis of 3-MCPD, 2-MCPD, and glycidol contaminants in oils and fats. 

Ensuring the safety and quality of food products is paramount. Contaminants such as 3-MCPD, glycidol, and mineral oil hydrocarbons (MOSH/MOAH) pose significant health risks and are subject to stringent regulatory limits. CHRONECT® by Trajan offers cutting-edge automated solutions designed to detect these contaminants with precision and efficiency, safeguarding consumer health and ensuring compliance.

Why Choose CHRONECT® for Food Analysis?

  • Regulatory Compliance: Meets strict global food safety standards with validated and robust methods.
  • Time-Saving Automation: Minimize manual effort while improving consistency and accuracy.
  • Operational Efficiency: Streamline complex workflows, reduce maintenance, and accelerate turnaround.
  • Data Integrity: Achieve reliable, reproducible results essential for audits and quality control.
  • Expert Support: Backed by Trajan’s experienced team of scientists, engineers, and support specialists.

 

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MOSH / Moah
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MOSH / Moah

Need help choosing the right plan for your lab?

We’re here to keep your CHRONECT system running smoothly. Tell us your support needs, and we’ll recommend the right plan for you. If you need immediate support, you can reach us at:

Call: (USA)  +1 919-929-8814  |  (EUR)  +49 2339 12 09 59   Email: automation@trajanscimed.com
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Choose the Right Support Plan – And Maximize It with Training

Pairing your service plan with CHRONECT Academy training ensures your team gets the most from your system. Whether you're onboarding new users or advancing expert workflows, our tailored training options—live, online, or onsite—help drive better outcomes and long-term performance.